Join our dynamic Customer Service Team at our Head office location.
CUSTOMER SALES AND SERVICE REPRESENTATIVES
Are you are a strong team player committed to delivering exceptional customer service? We are looking for new team members to join our dynamic Customer Service Team. As a first point of contact to the public, you respond to customer telephone enquiries and requests, book, cancel and modify travel for our customers, and provide professional and timely information and assistance regarding all aspects of BC Ferries' operations.
In this role, you work full-time in a call centre environment and are available for various shifts (mornings, days, evenings, weekends, holidays, and on call) across our hours of operation (6am-10pm Monday-Friday, 7am-7pm on weekends).
Here is a video giving you additional insight into the position.
We provide an intensive 4-week training program with pay, which requires you to be present every day of training. There are two classes offered with start dates of April 17 and May 29.
As the ideal candidate, you bring your positive attitude and excellent communication skills coupled with 1 year of applied experience in sales and customer service related environments. You have successfully completed Grade 12 and have an intermediate to advanced proficiency with computers and their applications, including (but not limited to) Microsoft Word, Excel and Outlook. Social Media experience is an asset. Training will be provided for our reservation booking system, and other software tools used in our Customer Service Centre.
Please apply by March 31, 2023.
“We connect communities and customers to the people and places important in their lives”
At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety, service and satisfaction. We offer a unique West Coast working environment with diverse challenges and opportunities. Whether your goal is to work behind the scenes, onboard our ships, or within our land based operations, you are a key contributor to the BC Ferries team.
With 47 ports of call and around 500 sailings every day, BC Ferries is the largest independently-owned ferry company in the world. Dedicated to safety, excellence, innovation, and people, we are committed to continuously improving the west coast travel experience of our customers.
BC Ferries supports employment equity and diversity in the workplace and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.
We appreciate the interest of all applicants; however only those selected for an interview will be contacted.