Marketing & Comms | Program Coordinator, Professional Programs - FT

A Program Coordinator of Professional Programs (PCPP) is responsible for the administrative and communications functions of the professional programs offered by the Faculty of Engineering and Computer Science. The PCPP contributes to the overall operation of the programs, liaises with the staff, faculty, students, and various external stakeholders.

This position does market research, develops and implements program web and social media sites, creates strategic communications and marketing plans and initiatives that raise professional programs profiles. The PCPP interacts with the Faculty’s Communications Officer to ensure that all communications, marketing, and media relations’ activities supporting professional programs meet UVic standard and receive appropriate approvals.

The PCPP is particularly responsible for:

• Maintaining knowledge and resources including program statistics, and knowledge about the processes that are involved in running the programs, managing program resources and financial reporting;
• Doing market research on professional programs offered;
• Marketing of professional programs through the effective use of social media, website and other communication channels;
• Maintaining the website of the program as this is the central resource for the critical information that students and faculty need to access about the programs;
• Analyzing, developing, planning, and organizing student recruitment and retention strategies and events;
• Obtaining program(s) feedback from stakeholders including alumni;
• Participating in the initiation and planning, and coordinates events related to the program, both on and off campus;
• Coordinates curriculum changes and administration of program curriculum committees, and also supports other committees that are led by or have heavy involvement with professional programs;
• Acts as liaison for the Associate Dean, collaborating with (including but not limited to) a wide range of university services and departments, on related administration and communications projects.

The Program Coordinator may, on occasion, be required to work outside of normal determined hours for the position.

This position requires a level of education, training, and experience equivalent to an undergraduate degree (business, science, computer science, engineering) plus 3 years of relevant experience. An equivalent combination of education, training, and experience may be considered.

Knowledge, skills, and abilities include:

• Strong organizational skills with ability to manage multiple projects prioritize, make decisions independently, be self-motivated, and consistently make deadlines.
• Ability to apply project management best practices to achieve project goals/tasks on time.
• Proven strength in written and oral communications and marketing skills are essential.
• Ability to communicate effectively with individuals from diverse backgrounds and tailor communication style for different audiences and situations.
• Ability to build and maintain positive working relationships.
• Ability to lead and work effectively within a team environment as well as the larger UVic community and external agencies.
• Demonstrated experience leading and motivating a team of professionals.
• Ability to work collaboratively in a team environment.
• Advanced knowledge of a networked computer environment, including MS Office suite, and Adobe Creative Suite, as well as all popular social network environments.
• Proficiency with computer applications (i.e., MS-Office Suite, Adobe Create Suite, content management systems).
• Understanding of budgets including budget development, forecasting, reporting, revenue, and expense reconciliation.
• Knowledge of the organization, roles, policies, and systems of central and academic units of the University is preferred.
• Familiarity with UVic programs, policies, procedures, and business systems is considered an asset.
• Knowledge of University systems and software, such as SAS, Banner, KUALI and FAMIS is an asset.