Management | Shift Manager - FT

Position Summary

Under the general direction of the Manager, Cage Operations, this position is responsible for overseeing the Cage Operations on a shift basis at the site level. Provides input for performance objectives and evaluations. Assists with the implementation all new Cage Operations initiatives. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities 

• Provides leadership, direction and mentoring to the Cage
• Operations on a shift basis at the site level; provides input for team m ember performance objectives and evaluations
• Schedules and supervises team members; verifies timesheets; assigns shift work assignments
• Assists with the implementation of Cage Operation strategic plans
• Trains Cage team members
• Reviews Cage records for accuracy; prepares reports
• Monitors and reports all discrepancies and suspicious cash activities
• Witnesses and verifies Cage transactions when required
• Responds to and resolves cage issues as escalated
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders: guests, management and team members
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

Education and Qualifications

• Post Secondary education in Business/Finance or a suitable combination of education and experience an asset
• Must be able to work a flexible schedule, including evenings, weekends, holidays at late night shifts 
• Minimum 2 years of experience in gaming supervision
• Serving it Right Certification
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Computer literacy in MS Office
• Ability to successfully obtain a Gaming License

Work Environment Considerations

• Regular casino and cage environment, standing or sitting for long periods of time, non-traditional work hours