Management | General Manager, Visitor Services - FT

Destination Greater Victoria is a dynamic destination marketing organization looking to add to our talented team. With a membership of over 950 businesses, we offer a fast-paced, positive and results-oriented culture. We offer a unique opportunity to contribute to the tourism industry and work collaboratively with a variety of local businesses to drive year-round sustainable growth for Greater Victoria.

Summary of General Manager, Visitor Services role:

Join our team as the General Manager, Visitor Services and take the lead in shaping a thriving, customer-focused environment at the Visitor Centre! In this engaging role, you’ll have the opportunity to inspire excellence, drive measurable business success, and foster meaningful relationships with both members and the community. With keen attention to detail, you’ll oversee all aspects of operations, from team development and sales strategies to volunteer engagement and budget management. This is an exciting chance for a results-oriented leader, who enjoys utilizing technology in creative and efficient ways, to make a positive impact in a vibrant, fast-paced industry. A successful candidate for this role is highly organized, passionate about sales, team-building, and delivering top-tier customer service.

This position is in-person working out of the Visitor Centre, requiring the successful candidate to be located in the Greater Victoria Region. It is a full-time position, 35 hours per week, with the occasional need to attend events on evenings and weekends. The salary is between $62,600-$73,550.

What you need to bring:

• Five or more years of sales management experience in tourism, travel, retail, hospitality, hotels or a related field.
• Degree in Business is preferred.
• Experience managing a busy retail environment, managing a reservations business unit, or supervising travel agents is required.

• Sales-driven achiever, who has proven experience and has achieved results.
• Adaptable, versatile, patient and positive in a changing work environment.
• Experience with inventory management.
• A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.

• Highly effective project management, prioritization, multi-tasking, and time management skills to meet deadlines.
• Technologically inclined, with the ability to incorporate new technology to create more productive and efficient systems (i.e. E-Comm solutions, AI productivity solutions, and digital video display technology).

• Experience mentoring and managing sales teams and providing guidance and oversight of plans.
• Highly organized and with great attention to detail.

• Experience establishing efficient and effective work schedules and managing sales incentives.

Application Information:

If Destination Greater Victoria sounds like a team you want to be part of, we want to hear from you! Please apply with your cover letter and resume.

For a full outline of the role and its responsibilities, please see the complete job description. Applications will be accepted for this opportunity until the position has been filled.

DGV is committed to creating a diverse, multicultural environment and we welcome team members of all backgrounds and cultures including Inuit, Metis, Indigenous, status, non-status, and non-Indigenous. Employment preference will be given to persons of Indigenous ancestry (please self-identify) as per Section 41 of the BC Human Rights Code and in recognition that local indigenous knowledge is an asset. DGV's selection of employees is based on the criteria identified in the job description so that the best-qualified applicants are chosen.