Management | Store Manager - PT

JOB SUMMARY

The Manager plans, administers, monitors, and evaluates the day-to-day operations of the BGCA’s thrift store, Burnside Boutique. Working with a team of volunteers the Manager will: ensure compliance with established policies and procedures; process, display, and price donated items to ensure a reasonable financial return on the sale of store items; assist customers in a polite and friendly manner; prepare store displays that are attractive, neat, and orderly; rotate and re-stock store merchandise to ensure quick turnover; ensure the accountability and security of all store items and funds. Responsible for cash, closeout and accounting integrity. Trains and supervises store volunteers.

KEY DUTIES AND RESPONSIBILITIES

● Handle all aspects of retail operational and merchandising management issues, from the delivery of stock to the store to the final sale of the product to the customer.

● Daily management of the Thrift Store and volunteers.

● Be confident in the ability to manage a team of 15+ individuals.

● Provide an atmosphere of dignity and respect for customers, clients, and all volunteers.

● Maintain loss prevention policies and procedures, minimizing theft and ensuring safety.

● Daily supervision, orientation and continuous training of store volunteers.

● Resolve volunteer-related disputes and issues in conjunction with BGCA’s Communications and Development Coordinator.

● Promote and procure quality donations from businesses and individuals.

● Ensure that merchandise is flowing to the sales floor quickly while making sure that proper identification of value and marking is being accomplished.

● Maintain an outstanding level of store cleanliness and presentation.

● Conduct regular store meetings.

● Prepare and communicate volunteer work schedules.

● Communicate regularly and efficiently with the Communications and Development Coordinator.

● Assess where improvements can be made within the areas of responsibility.

● Meet all financial goals and other measured expectations of the store, including sales, expenses and other development goals.

● Ensure proper operation of the point of sale system, and cash handling, including preparation of all daily paperwork.

● Ensure that all deposits are made in a timely fashion and per policy.

● Directly supervise the receipt, sorting, valuation and marking of donations for sale. Maintain records accurately.

● Must be confident with cash handling.

● Work collaboratively with BGCA’s Office Manager

● Communicate, execute, and manage marketing in collaboration with BGCA’s Communications and Development Coordinator.

● Oversee advertising and community outreach for the store.

● Display and advertise current store sales and events.

● Organize seasonal sales and special store events.

● Utilize social media to promote and sell store merchandise.

SKILLS AND KNOWLEDGE

● Exceptional customer service skills and the talent to build loyalty and community relationships

● Must have a strong commitment to both the business and social service mission of the BGCA.

● Ability to plan, organize and prioritize

● Ability to communicate and engage effectively with diverse customers, donors, staff and volunteers in an appropriate, respectful and patient manner is essential.

● Knowledge of the principles and practices of retail store management and the principles and practices of effective customer relations.

● Ability to work independently as well as work cooperatively with others.

● Ability to supervise and effectively delegate work

● Ability to analyze and resolve problems

● Demonstrated leadership skills

● Ability to learn new processes and adapt to changes in technology e.g.: new POS systems

● Physical ability to carry out the duties of the position.

● Computer skills using the Canva graphic design platform that provides tools for creating social media graphics, presentations, promotional merchandise and websites.

QUALIFICATIONS

● Minimum 3 years of recent retail management experience

● Experience training and supervising volunteers is required

● Experience providing quality customer service is required.

● Post-secondary education in business/retail is considered an asset

● Demonstrated experience building and motivating teams and the ability to improve productivity, engagement, and retention

● Experience in building positive and beneficial relationships with vendors, donors, and customers; building long-term connections and networks that assist with store productivity.

● Computer skills using Microsoft Office Suite including Word, Excel, Access and Outlook and experience with point of sale registers is preferred.

● Class 5 driver's license or equivalent.

HOURS OF WORK & COMPENSATION

30 hours per week, Wednesday to Sunday

$24/hour. BGCA also offers a competitive extended health benefits package and an RRSP match program after 3 months