Customer Service | Customer Service Coordinator - FT

About us

We have an exciting opportunity for a Customer Service Coordinator to join our team.

Aero Services is a small business in Victoria, BC V8P 4G8. We are fast-paced, customer-centric, collaborative, and our goal is to continue to grow daily. Aero has been serving greater Victoria and surrounding areas for 13+ years.

Aero Furnace, Duct, and Chimney Cleaning Ltd. is the right company for you, we pride ourselves in the quality of work we do and we are continually striving to improve services.
We are committed to serving the best quality and have knowledgeable friendly staff working with Aero.

Aero Furnace, Duct, and Chimney Cleaning Ltd is a company that pays “Living” wages, competitive benefits, and overall feeling of friendships & family in the work environment.

What are we looking for:

The ideal candidate for the Customer Service Coordinator position will possess exceptional customer service skills, creating a welcoming environment for both clients and colleagues. They should demonstrate strong organizational abilities, effectively managing multiple tasks and prioritizing projects to meet deadlines.

Attention to detail is essential for creating and executing schedules that avoid conflicts and enhance team operations.

Additionally, the candidate must have solid problem-solving skills, approaching challenges with determination and creativity to successfully achieve project goals and support the team’s success.

Our work environment includes:

• Modern office setting
• Growth opportunities

Responsibilities:

• Book appointments via phone and email while providing excellent customer service
• Scheduling, directing and assisting technicians in their daily tasks to ensure the best flow of scheduled work
• Tracking incoming call, revenue, and marketing campaigns
• Working directly with property manager and strata councils
• Invoicing and collections as needed
• Create and update records ensuring accuracy and validity of information
• Upkeep of company social media accounts
• Coordinate with other departments to ensure compliance with established company policies
• General administrative tasks