Customer Service | Evening Concierge - PT

Join Our Team

At Berwick, we're not just in the business of senior living—we're creating true, vibrant communities where people connect, thrive, and pursue their interests.

We’re powered by people.

Every one of our communities is designed for the people who live and work within it. We believe that every age holds opportunities for discovery, adventure and connection and that it’s our responsibility to empower those around us—Berwick residents and team members—to embrace their fullest, most meaningful life.

Everything we do is motivated by a desire to make a significant difference in people’s lives. Our team members are compassionate, forward-thinking and hard-working. We’re not afraid to take risks or have fun. Working with Berwick’s residents is immensely rewarding and interesting, and those who thrive here bring curiosity and appreciation to their interactions with residents and their fellow team members alike.

Sound like you? Read on below to see if this is meaningful to you.

Berwick Royal Oak retirement community is looking for an Evening Concierge who is reliable, authentic, and excited to make a difference in the lives of people. As part of a dynamic team environment, your unique sense of humour, optimism, and ability to work well with seniors, will lead to a flourishing career with a company that supports your personal and professional growth.

The Berwick Perks:

• Meaningful work. At Berwick, you’ll be making a positive difference in seniors’ lives, each and every day.
• A supportive, diverse team and training opportunities. We believe in giving our people opportunities to advance wherever we can.
• Refreshments while you work. Berwick’s chef-prepared meals are delicious! We offer partially subsidized daily meals and beverages to employees.

High-value Benefits:

• RRSP match, Comprehensive Dental, Vision, and Extended Medical benefits.
• Employee Assistance Program
• Discounted Meal Program
• Complimentary Onsite Gym Use
• Vacation starting at 6%
• Employee Perks Discount Program

Schedule:

This position is from Thursday to Saturday, from 4:00pm to 12:00am ( midnight ), for a total of 24 hours weekly.

Wage:

Pay starts at $27.10 per hour (includes provincial wage subsidy), plus $2.25 evening shift differential.

Position Summary:

Provides reception, switchboard and general office duties and maintains efficient operations of the front office. In addition to front office tasks, the Concierge may be assigned light housekeeping duties and/or maintenance duties as required. Carries out duties in an efficient, friendly and courteous manner and demonstrates a respectful and caring approach to Berwick residents and staff. Manages all resident, staff and company information in a confidential manner and in accordance with the freedom of information and protection of privacy act. Provides Emergency Response for the building and its occupants and conducts regular security rounds. Ensures compliance with health and safety regulations at all times.

Emergency Response Duties:

The Concierge responds to all emergency calls from residents and assesses the need for medical assistance when necessary. Also maintains responsibility for building security by handling building emergencies and conducting security rounds.

Skills/Personal Competencies:

• A high level of skill and accuracy with data entry functions and reconciliation
• Demonstrates a commitment to providing the highest quality of customer service and hospitality
• Sound judgment, the ability to remain calm and act quickly in an emergency situation
• Strong and adept communication skills and the ability to maintain confidentiality as required
• Friendly and professional demeanor in person and over the telephone
• Demonstrated ability to organize and prioritize tasks while meeting deadlines
• Flexibility and adaptability to change while dealing with constant interruptions
• Ability to work independently but understands the team aspect of shift exchange, communication and 24/7 operations

Qualifications:

• Minimum of 2 years recent related experience in an administrative capacity
• Preference given to candidates with experience handling emergency response in a similar setting
• Experienced and proficient with Microsoft Office programs (Excel, Outlook, Word)
• Preference given to candidates who are experienced and proficient with client billing systems
• Valid Emergency Level 1 First Aid Certificate & CPR Required
• WHMIS

Note: At Berwick we understand the importance of immunization to protect our residents, team members and visitors from COVID-19. As such, a prerequisite of employment is that all new hires are vaccinated as approved by Health Canada. A current TB test and criminal record check are also required pursuant to the Criminal Records Review Act for working with vulnerable adults.