Management | Case Manager - FT

Neil Squire Society is a Canadian national not-for-profit organization that empowers Canadians with disabilities through the use of computer-based assistive technologies, research and development, and various employment programs. Headquartered in Burnaby, BC, the Neil Squire is presently hiring for their employment program and seeking a Case Manager.

Under the direction of the National Program Manager, the Case Manager is responsible for conducting intake assessments, providing one-to-one employment counselling sessions, developing action plans with program participants, liaising with employers and marketing participants for job development. A key role for the Case Manager is to facilitate one-to-one appointments and small group sessions, if appropriate, on employment topics pertaining to Career & Personal Development, Wellness for Work and Job Development.

Topics include but are not limited to:

• Career Assessment tools
• Labour market research
• Transferable Skills Analysis
• Disability Disclosure
• Entrepreneurial Skills
• Resumes & cover letter writing
• Job search techniques
• Networking
• Informational Interviewing
• Interviewing
• Maintaining employment

Duties and Responsibilities:

• Respond to phone calls and emails from individuals and service providers seeking information on the program
• Screen clients for eligibility/suitability for program
• Conduct intake assessments and initial needs determination with clients
• Conduct one-on-one employment counselling sessions using various assessment tools
• Develop realistic and appropriate action plans for participants, review and revise action plan as required
• Manage all aspects of client action plan and refer clients to other services as appropriate
• Keep in close contact with every client. Ensure client progress is always up to date in program database
• Collect required documents and assignments from clients throughout the program. Ensure client file content is in place for audit purposes
• Prepare participants for employment marketing (resumes, cover letters, interview prep, etc); provide job search assistance and marketing support
• Identify appropriate job leads and assist clients to access the hidden job market; support transition into employment; liaise with employers in order to generate employment leads
• Market wage subsidy and non-wage subsidy employer services
• Negotiate and prepare wage subsidy agreements, prepare employer documents and other required documents as needed
• Provide ongoing follow-up support to clients and employers, as needed
• Enter program notes and job development activities into appropriate database; maintain up-to-date employer and client databases
• Prepare detailed monthly and quarterly reporting on client progress in accordance with program procedures for submission to funders
• Ensure all statistics, case notes, reports, consents and other information pertaining to client documentation are completed on time and maintained in adherence to policies and procedures
• Meet and network with various service providers to promote the program to increase recruitment and develop a network of resources for supported referrals
• Facilitate and maintain positive relationships with community partners and organizations.
• Attend local tradeshows/conferences, networking opportunities and other community events
• Respond to queries from Assistive Technology Services program and refer self-referrals to provincial government online employment services portal. Refer complex cases to Burnaby office for follow-up
• Other additional duties will be assigned as needed

Education, Training, Experience and Other Requirements:

• Relevant Bachelor’s Degree, Diploma in Social Sciences or a related field and/or CDP Certificate OR an equivalent combination of education, training and experience is asset
• Previous experience working in employment programs and/or working with people with disabilities and other barriers to employment is an asset
• Be comfortable facilitating both large and small groups on a variety of topics preparing participants for transition into the labour market
• Must have valid BC driver’s license and use of a motor vehicle
• Willing to undergo a Criminal Record Check is a requirement
• Ability to work with clients with disabilities utilizing a results-oriented focus combined with patience
• Demonstrated ability to creatively solve problems and overcome challenges associated with working with multi-barriered clients
• Adaptive to ongoing change, flexible, creative and able to deal effectively with transition
• Knowledge of various assessment tools and community resources
• Strong administration, computer and technical skills including MS office
• Excellent verbal and written communication skills
• Demonstrated ability to meet deadlines and work under pressure
• Must adhere to project outcomes, objectives and policies of the organization to ensure success

Additional Information:

• Work Schedule – Monday to Friday, 37.5 hours week
• Salary range: $57,000 - $62,000
• Application Deadline: immediate