Technology | IT Technician - FT

ESW-IT is an established IT Consulting Firm providing end-to-end IT services and solutions to small, mid-sized, and enterprise businesses.  At ESW-IT, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise, proven implementation methodologies with the right infrastructure and tools — we can decrease costs and complexity and increase IT innovation. ESW-IT proudly promotes its Core Values of Courageous Spirit, Servant Heart, and Fun Attitude

Our Core Values

To create our core values, ESW invited Co-Workers to outline values important to them personally. This feedback was then finalized into ESW Corporate Values. 

•  Courageous Spirit - Intentionally moving forward while persevering in a positive manner.
• Servant Heart - Willingness to put others ahead of ourselves while fostering fellowship with co-workers, clients, vendors and community.
• Fun Attitude - Approaching our lives in a way which encourages excitement, passion and enjoyment.

Position Highlights

•  IT Technician  
• Location: Victoria, B.C.
• Full time, Permanent
• Hours: Monday – Friday, 8am – 5pm, with some after-hours support work when needed.

Primary Focus / Job Description

• Facilitate service improvement meetings with the technical team supporting specific clients.
• Delivery solutions to our Small to Mid-sized business (SMB) with a strong focus on client care, timelines, and deliverables. 
• Responsible for liaising with businesses, leaders, users, and co-workers to provide technical support on complex issues related to our client’s various infrastructure environments. 
• Support the Account/Project management office in proposing and developing the “right” solution for the client.
• Act as an escalation point for client service issues.
• Investigate, troubleshoot, problem solve and the resolution of technical infrastructure related issues, and providing third level support including root cause analysis testing and documentation.
• Plan/setup/configure/deploy/troubleshoot desktops, servers, networks with a focus on cloud services such as Azure and O365 as well as servers and storage.
• Build and maintain in-depth knowledge of ESW IT services and offerings.
• Develop and update technical documentation including system configurations, application integration, etc.
• Follow change management procedures when deploying changes to the varying environments.
• Provide remote or on-site client support to specified clients.
• Assist with planning or implementation of small to complex projects.
• Maintain client commitments related to service delivery requirements.
• Formulate and define the objective and scope based on the clear understanding of the client’s business’ requirements and needs.
• Assist in the development and delivery of automated managed service products.  
• Contribute to transformative activities from the Project team to Operations team.
• Facilitate service improvement meetings with the technical team supporting specific clients.
• Perform other duties when assigned.

Skills and Experience Required

• 5+ years of experience in an IT Consulting or intermediate technical support role – Preferred.
• Post secondary education in a computer-related disciple – Preferred.
• Microsoft Certifications, and related industry technical certifications such as AWS are an asset.
• Advanced knowledge of Windows 10, Windows Server 2016/2019, MS Azure.
• Microsoft Full Product Site.
• Virtualization – MS Hyper-V, VMWare.
• Advanced knowledge with Microsoft Active Directory.
• Advanced knowledge of networking and routing technology.
• Ability to remain calm and work efficiently in stressful circumstances.
• Time management, and the ability to work with minimal supervision.
• A combination of education and experience will be considered.

Working Conditions

• This position will be based out of the ESW Victoria, B.C. office location, and mainly supports the greater Victoria area and surrounding communities.
• This role can be physically demanding at times requiring carrying, setting up, and servicing of hardware weighing up to 50 pounds in a variety of environments.
• Will require own vehicle with insurance appropriate to business use.
• The successful candidate must comply with the safety standards of ESW IT Business Advisors and all of its clients.  

Contacts

• Administrative staff, and middle management.
• Executive management.
• Other consultants with different skill sets.
• Other technology vendors.

Reporting Relationships

• IT Consultant reports to PSS Manager.
• No Co-Workers report to the IT Consultant.

Additional Comments

• Continuous Professional Development is available for all team members.
• Background checks and other assessments are conditions of employment.
• This position is NOT eligible for the ESW Co-worker Referral Program