Finance & Insurance | Learning & Development Specialist, Commercial Insurance, New Initiatives - FT

Job Summary:

Lead and support regional and national Learning & Development projects. Work with teams to identify areas for process optimization and execute on projects to improve efficiencies. Facilitate in-house training for new and existing team members through various methods, including one-on-one instruction, group sessions, and webinars.

Location And Status

• Any Acera Office
• Full-time, Permanent
• Salary Range: $65,000 - $85,000

Key Responsibilities:

• Coordinate and manage Learning & Development projects
• Research new processes, systems and tools and assist with implementation and training plans
• Provide ongoing support to ensure staff proficiency with new processes and technologies
• Conduct post-implementation reviews and gather feedback for improve
• Collaborate with operational teams and stakeholders to align solutions with business needs
• Act as a subject matter expert for business processes and systems
• Design and deliver training for the Commercial Insurance team including new staff onboarding and role changes
• Create content for the company intranet related to L&D initiatives and commercial workflows, procedures, and best practices
• Design, implement, and deliver training programs for new Acera partner integrations, ensuring smooth onboarding and knowledge transfer
• Assist with developing workflows and process improvements between the Acera Program Underwriting Group and the Commercial Insurance team

Qualifications:

• Level 2 General Insurance License.
• Minimum two years commercial insurance sales, service, or underwriting experience
• Ability to maximize efficiency and leverage technology tools
• Strong interpersonal, communication, and facilitation skills.
• Experience in project management, instructional design, and stakeholder engagement
• Ability to develop and deliver training programs
• Familiarity with commercial insurance tools and software
• Proficient in Microsoft Office, EPIC, insurance carrier products/portals (a plus)
• Detail-oriented, organized, proactive, and self-motivated.
• Ability to travel and hold a valid driver’s license.
• Strong problem-solving and business improvement skills.