Finance & Insurance | Underwriting Analyst - Systems & Process Enablement - FT

We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees. 

Our people are:

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 650 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.

 Join our award-winning network of over 1,200 professionals across Canada and change the way people feel about insurance.

UNDERWRITING ANALYST – SYSTEMS & PROCESS ENABLEMENT

Location and Status:

Victoria or Burnaby, BC

Full-time, Permanent (35 hrs/week)

Hours: 9am - 5pm

Job Summary:

We are seeking a detail-oriented, proactive Underwriting Analyst to support our underwriting team with the successful implementation and adoption of new systems and process improvements. This role will play a critical part in conducting User Acceptance Testing (UAT), developing and documenting workflows, writing test scripts, and delivering training to ensure our underwriting team operates efficiently and effectively with evolving tools and platforms.

The ideal candidate will have a strong understanding of underwriting operations and technology implementation, along with a passion for improving processes and user experience.

Key Responsibilities:

System Testing & Implementation

• Assist project lead with User Acceptance Testing (UAT) for new underwriting systems and ongoing enhancements.
• Create and maintain detailed test scripts to validate system functionality, identify bugs, and confirm user requirements.
• Support testers during UAT phases, as needed.

Process & Workflow Development

• Develop and document workflows to support new underwriting systems, allowing for consistency and efficiency.
• Work with underwriting leads to implement process changes.
• Update workflows, as required.

Training & Change Management

• Design and deliver training materials, job aids, and user guides tailored to underwriting system users.
• Conduct onboarding sessions and ongoing training to support adoption and skill development.
• Act as a change champion to promote engagement and confidence in new systems and tools.

Cross-Functional Collaboration

• Liaise with project team members to bridge the gap between underwriting needs and system capabilities.
• Participate in cross-departmental initiatives to enhance data capture, automation, and service delivery.

Competencies & Qualifications:

• 3+ years of experience in an underwriting, business analyst, or systems support role within insurance or financial services.
• Demonstrated experience with UAT planning, execution, and documentation.
• Strong technical writing skills, especially for test scripts and process documentation.
• Excellent understanding of underwriting workflows, systems, and terminology.
• Skilled in tools such as Microsoft Office, Visio (or similar diagramming tools), and testing software (e.g., JIRA, TestRail).
• Strong communication and training facilitation skills.
• Ability to manage multiple priorities and work cross-functionally in a fast-paced environment.

Acera Insurance is the largest independent, employee-controlled brokerage in Canada. We are proudly 100% Canadian owned and operated. With over 60 locations across British Columbia, Alberta, Saskatchewan, Ontario, Nova Scotia, and the Yukon, and $1.3 billion in gross written premium, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.