Finance & Insurance | Learning & Development Specialist, Commercial Insurance - FT

Acera is looking for an ambitious, engaging, experienced Learning & Development Specialist to join our commercial team. As a Learning & Development Specialist you will facilitate and/or organize in-house learning for new and existing Acera team members via, one on one instruction, group sessions and webinars; incorporate a variety of presentation methods and applications to accommodate learning styles.

LOCATION AND STATUS

• Victoria, BC
• Full-time, Permanent, In Office
• Reports to the Director of Commercial Insurance on Vancouver Island
• Salary Range: Acera’s total compensation offerings are based on pay for performance that recognizes exceptional individual and team performance. The typical hiring range for this position is from $55,000 - $75,000 CAD annually; the pay offering is based on location and will vary depending on related insurance experience, knowledge, skills, and internal equity.

MAIN RESPONSIBILITIES

• Have an aptitude for training and helping others to ensure success in the workplace
• Create and deliver training programs for Commercial Insurance; provide creative, effective instruction through-out the teams
• Coordinate training schedules and all other associated logistics, & communications with team members
• Manage group training sessions with multiple learning styles
• Assess training needs of current and new staff members, audit & adjust training based on their needs
• Design surveys to measure training effectiveness
• Work with new, existing employees, management and outside vendors to ensure exceptional training
• Work with Team Leads to ensure training needs are fulfilled
• Support and contribute to the overall success of the Commercial Insurance department by identifying ways to continually improve learning opportunities and increase efficiencies
• Have a vast knowledge of Policy works, Applied Epic, Microsoft suite of programs
• Develop, maintain and update workflows
• Help facilitate and train for large program renewals
• Monitor, send out and follow up on time sensitive safety net reports
• Liase with Lloyds team re: contract renewals (contract number, wording & commission changes)
• Work with the Learning and Development teams to improve the processes, workflows and monitor helpdesks   
• Help teams with activity backlog and/or vacation leaves
• Various other tasks as assigned
• Participate in National Learning & Development meetings and projects
• Assist with processing in various departments when needed

QUALIFICATIONS

• Level 2 BC General Insurance Licence
• Microsoft Office, EPIC and common insurance carriers’ products/portals would be considered an asset
• Ability to travel and carry a valid driver’s license
• Knowledge and understanding of Commercial Insurance processes and workflows
• CAIB and/or CIP Designation, or on an education plan
• Ability to thrive in a fast paced, challenging workplace environment
• Strong aptitude for administration work and attention to detail
• Efficient and always looking to improve processes and procedures

VALUES & COMPETENCIES

• Strong interpersonal skills/ strong team player
• Excellent communication, presentation and facilitation skills; must be friendly, clear and strong speaker
• Excellent time management and organization skills
• Problem Solver
• Ability to interact professionally and effectively with trainees, team leads, management and third-party vendors
• Strong attention to detail