Admin & HR | Associate, Office Administration - FT

Acera is looking for an ambitious, confident, and engaging Associate, Office Administration to join our team.

MAIN RESPONSIBILITIES:
•    Answer a busy multi-line phone system; 
•    Greet walk-in clients and coordinate their needs with the respective agent;
•    Process insurance premium payments
•    Appointment booking both in person and over the phone
•    Prepare outgoing mail, inter-office mail and couriers;
•    Ensure office is kept tidy and organized;
•    General admin duties as required;
•    All other duties as directed by management.

LOCATION AND STATUS:
•    Victoria, BC
•    Permanent, full-time (35 hours)
•    Monday to Friday 9:00am-5:00pm
•    Compensation: Acera’s total compensation offerings are based on pay for performance that recognizes exceptional individual and company performance.  The typical hiring range for this position is from $40,000- $50,000 CAD annually; the pay offering is based on location and will vary depending on related education, client service experience, proven knowledge, skills, and internal equity.     

QUALIFICATIONS:
•    Minimum of 2 years previous reception or relevant administrative experience; 
•    Minimum of 2 years Customer Service experience
•    Proficiency with Microsoft Office Suite considered an asset 
•    Diploma or Certificate in Office Administration considered an asset;

VALUES & COMPETENCIES:
•    Customer focused;
•    Excellent interpersonal skills and proven ability to communicate effectively across all personality types and organizational levels 
•    Consistently demonstrates a professional demeanor
•    Analytical thinker with confident decision-making skills and a proactive approach
•    Detail oriented;
•    Extremely organized with strong time management skills
•    Takes full responsibility and follows up on tasks and duties assigned 
•    in fast-paced environments; capable of managing high volumes of tasks accurately and efficiently
•    Proactively seeks opportunities to improve personal performance, and standard processes to increase efficiency
•    Dependable and trustworthy
•    Strong business acumen