Finance & Insurance | Client Advisor, Auto Insurance - FT

CLIENT ADVISOR, AUTO INSURANCE 

Acera is looking for an ambitious, engaging Client Advisor to join our Auto team. The successful candidate will be the main point of contact for our autoplan clients and be available to work weekend shifts. 

MAIN RESPONSIBILITIES:

• Provide exceptional customer service to our autoplan clients via phone and in-person; 

• Assist clients with various ICBC transactions; 

• Work in ICBC’s Policy Centre; 

• Assist clients with private insurance options and products; 

• Work in insurance company portals; 

• Administrative duties as required; 

• All other duties as assigned by management. 

LOCATIONS AND STATUS:

Victoria, BC 

Permanent, full-time employment (35/hrs per week) 

Salary Range: Acera’s total compensation offerings are based on pay for performance that recognizes exceptional individual and company performance.  The typical hiring range for this position is from $46,000 - $56,000 CAD annually, plus quarterly incentives; the pay offering is based on location and will vary depending on related education, insurance experience, proven knowledge, skills, and internal equity. 

QUALIFICATIONS:

• Level one insurance license required;  

• Autoplan experience is considered an asset; 

• Post-secondary degree, or equivalent, considered an asset; 

• Enrollment in CAIB or CIP courses, considered an asset; 

VALUES & COMPETENCIES:

• Desire to succeed in a customer-service based role by providing exceptional client experience to our client base;  

• Ability to deliver effective results meeting deadlines and targets;  

• High degree of professionalism and integrity; 

• A strong business acumen; 

• Quick Learner

• Confident in working with multiple computer programs simultaneously and with a high degree of accuracy.  

• Exceptional interpersonal skills; 

• Good judgement and decision-making skills;  

• Works well within a team and independently;  

• Excellent written and verbal communication skills; 

• Flexible and adaptable with proven problem-solving skills; 

• Demonstrates initiative, self-management and a desire to learn and grow.