Admin & HR | Associate, Office Administration - FT

ASSOCIATE, OFFICE ADMINISTRATION

Acera Insurance is seeking an ambitious, confident and engaging Office Administration Associate to join our team. The successful candidate will handle renewals and data entry, while seamlessly multitasking - greeting clients, answering calls and efficiently resuming work between tasks.

MAIN RESPONSIBILITIES:

Data processor

• Provide support to our internal Motorcycle Team assisting with data entry for book roll-overs;
• Assist with the renewals of existing policies;
• Complete and email renewal notices to existing clients and insuring partners;
• Ensure all notes are made, accurate and complete in our Broker Management System;
• All other duties as assigned by management.

Office Administrator

• Answer a busy multi-line phone system; 
• Greet walk-in clients and coordinate their needs with the respective agent;
• Process insurance premium payments
• Appointment booking both in person and over the phone
• Prepare outgoing mail, inter-office mail and couriers;
• Ensure office is kept tidy and organized;
• General admin duties as required;
• All other duties as directed by management.

LOCATION AND STATUS:

• Victoria, BC Royal Bay
• Permanent, full-time (37.5 hours)
• Monday to Friday 8:30am-5:00pm
• Compensation: Acera’s total compensation offerings are based on pay for performance that recognizes exceptional individual and company performance.  The typical hiring range for this position is from $40,000- $50,000 CAD annually; the pay offering is based on location and will vary depending on related education, client service experience, proven knowledge, skills, and internal equity.     

QUALIFICATIONS:

• Level one insurance license an asset; 
• Previous experience in an administrative/ processing role considered an asset;
• Post-secondary degree, or equivalent, considered an asset;
• Insurance or insurance brokerage experience, considered an asset;
• Minimum of 2 years previous reception or relevant administrative experience; 
• Minimum of 2 years Customer Service experience
• Quick learner;
• Ability to deliver effective results meeting deadlines and targets;
• Confident working with multiple computer programs simultaneously and with a high degree of accuracy.
• Proficiency with Microsoft Office Suite considered an asset 

VALUES & COMPETENCIES:

• Customer focused;
• Professional, reliable and trustworthy;
• Strong business sense and client focus;
• Clear and confident communicator;
• Builds strong relationships at all levels;
• Thinks critically and makes sound decisions;
• Proactive and always looking to improve;
• Adapts quickly in fast-paced settings;
• Highly organized and detail-oriented;
• Manages time and tasks efficiently;
• Quick learner with a growth mindset;
• Takes ownership and follows through;
• Works well alone or in a team;
• Meets deadlines and hits targets.