Management | Community Manager, Culture & Community Building - FT

Start Date: February 2, 2026
Position Type: Full-time
Working Hours: 7:30 am to 3:30 pm, Monday to Friday, with occasional additional hours
Compensation: Annual salary of $55,000 to $65,000, based on qualifications and experience
Location: Victoria, British Columbia

theDock Centre for Social Impact is a coworking and community space in downtown Victoria for people and organizations working toward social, environmental, and community impact. Operated by Scale Collaborative, theDock supports nonprofits, social enterprises, consultants, and changemakers by providing a welcoming, well-run workspace that supports connection and collaboration.

We are seeking a Community Manager, Culture & Community Building to support theDock’s financial sustainability and day-to-day functioning by ensuring offices, meeting rooms, event spaces, and services are actively marketed, booked, and well supported. This role is well suited to someone who is highly detail-oriented, experienced in delivering high-quality hospitality, and comfortable marketing and selling services to ensure the space is busy, reliable, and well used. A detailed job description follows this posting.

What You Will Do

• Lead marketing and communications activities, including member communications, website updates, social media, and defined campaigns.
• Manage inquiries, tours, follow-up, and sales for memberships, offices, meeting rooms, event space, and related services.
• Provide a consistently high-quality hospitality experience for members, guests, and prospective clients, ensuring the space is welcoming, professional, and reliable.
• Manage the membership lifecycle, including onboarding, agreements, renewals, and administration of add-on services.
• Support morning operations and space readiness so the workspace is prepared, functional, and ready for daily use.
• Maintain accurate records related to inquiries, memberships, bookings, and front-end billing information.

Who You Are

• You are friendly, approachable, and energetic, and enjoy interacting with a wide range of people throughout the day.
• You are highly detail-oriented and take pride in delivering a polished, high-quality hospitality and customer experience.
• You are comfortable marketing and selling services, following up with prospective clients, and closing bookings.
• You are organized and reliable, able to balance customer-facing work with administrative accuracy.
• You communicate clearly and bring a calm, professional presence to a busy, people-centered environment.
• You are genuinely interested in, and motivated by, the social impact work that Scale Collaborative and theDock’s members do.

Why Join Us?

• Be part of a purpose-driven community supporting social impact work in Victoria.
• Work in a collaborative, people-centered environment at the heart of theDock’s member community.
• Be part of the broader Scale Collaborative team supporting nonprofits, charities, and social enterprises.
• Enjoy a stable, full-time role with regular daytime hours.