Admin & HR | Receptionist/Administrator - FT

Overview
We are seeking a professional and organized Receptionist to join our team. The ideal candidate will serve as the first point of contact for visitors and clients, providing excellent customer service and administrative support. This role requires strong communication skills, proficiency with office software, and the ability to manage multiple tasks efficiently in a fast-paced environment. Experience with iFirm & or accounting software, and Microsoft Workspace is highly desirable.

Duties

• Greet visitors and clients warmly, ensuring a positive first impression
• Manage multi-line phone systems, directing calls appropriately and taking detailed messages
• Schedule appointments and maintain calendars using Microsoft Office and Google Workspace tools, booking travel, client meeting etc.
• Assist clients with paying invoices & navigating client portal.
• Handle incoming and outgoing correspondence, including emails and mail distribution, schedule courier services.
• Assist with administrative tasks such as letter writing/drafting documents, organizing files, and managing office supplies.
• Prepare document packages for client financial statements, tax returns & related correspondence.
• Provide customer support by addressing inquiries professionally and efficiently
• Maintain a clean and organized front desk area & general up keep of office to ensure a welcoming environment.
• Collaborate with team members to ensure smooth office operations.

Qualifications

• 1-2 years relevant experience (some familiarity and understanding of how a professional firm operates would be an asset).
• Excellent telephone manner, strong verbal and written communication skills.
• Ability to produce quality documents quickly and to company standards.
• Detail oriented and takes pride and ownership in the quality of work and presentation.
• Proactive, organized, and able to multi-task and prioritize to meet deadlines.
• Team player who takes initiative, thinks critically, asks questions, and is responsible for their own contributions.

Skills

• Digital literacy and research skills, including the ability to analyze the reliability of information.
• Strong fluency with technology in a PC network environment, including proficiency in Microsoft Office Suites (Word, Excel, PowerPoint), and Adobe, (knowledge of CCH iFirm would be an asset)
• Data management and entry skills, including the ability to maintain and improve filing systems.
• Proactive approach to problem-solving and process improvement.
• Interpersonal skills, professional and courteous demeanor, excellent office and phone etiquette, and the ability to diffuse tense situations.
• Ability to work well under pressure and navigate multiple deadlines.
• Accurate record keeping.
• Written communication skills.
• Time management, multitasking, and flexibility.
• Ability to work well independently and in collaboration with others

Schedule

• Monday to Friday 9am-5pm. Additional time will be required during Tax season.
• Candidate must be authorized to work in Canada.
• Start date: Immediately.
• 3 months probation period.

Job Type: Full-time

Pay: $23.00-$28.00 per hour

Expected hours: 40 per week

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• Tuition reimbursement
• Wellness program

Experience:

• receptionist : 2 years (required)

Language:

• English (required)

Work Location: In person