Sales & Retail | Accounts Representative - FT

Position Title: Accounts Representative

Immediate Supervisor: Director of Aftermarket Sales & Support

COMPANY

Located near Victoria, British Columbia on Vancouver Island, Nicholson Manufacturing Ltd. is a global leader in the design, manufacture and service of ring debarking and log handling equipment for the forestry industry. By choosing Nicholson, our customers benefit from both proven design and innovation. Decades of experience in engineering and manufacturing combine with a continuous improvement culture to bring leading-edge technology to Nicholson’s products and services. Purposely designed and built to perform, Nicholson equipment can be found in wood processing facilities around the world. For more information about Nicholson, visit www.debarking.com

The Opportunity

Nicholson has an immediate opening for full-time Accounts Representative in our Aftermarket Sales Department at our manufacturing plant in Sidney, British Columbia. As our newest Accounts Representative your role is to advance Nicholson’s mission of building reliability for our customers by delivering superior customer service, supporting service team members, and meeting sales targets.

Duties & Responsibilities

• Identify sales opportunities; up-sell and cross-sell related or replacement parts, and promote upgrades and new products.
• Process quotes, sales orders, returns, credits, and warranty-related parts transactions.
• Maintain accurate records of sales, quotes, and customer interactions in Saleforce.
• Consistently advance your technical knowledge of Nicholson’s product lines, updates, and promotions, and those of its competitors.
• Meet or exceed department sales targets and key performance metrics.

Skills

• Post-Secondary education or training in a related field.
• Secondary language (French, Spanish, German) would be an asset.
• Familiar with Salesforce and Epicor Kinetic.
• Familiar with heavy industrial equipment and spare parts.
• Experience reading / understanding drawings.
• Superior customer service skills.
• Proven ability to think creatively and solve problems.
• Effective communicator in person, by phone, and over various tech platforms.
• Organized, detail-oriented, and deadline-focused.
• Able to work both independently and collaboratively.

Requirements

• High school diploma or international equivalent.
• 2+ years of customer-facing sales / support in an aftermarket sales environment
• Fluent in English (spoken and written) experience with MS Office 365 and CRM or ERP systems.

We offer a competitive salary and benefits package.

Qualified applicants are encouraged to apply in confidence with a covering letter and resume to [email protected].

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

No phone calls please.

• No agents please.

Job Type: Full-time

Pay: $65,000.00-$75,000.00 per year