Hospitality | Lobby Lounge & Beverage Program Manager - FT

Lobby Lounge & Beverage Program Manager

Consistently ranked among Canada’s finest, the Oak Bay Beach Hotel was recently voted #1 Hotel in Western Canada by Condé Nast Traveler’s 2024 Readers’ Choice Awards. Nestled on the shores of Vancouver Island, our independently owned luxury boutique hotel features 100 guest rooms, a world-class spa, and exceptional dining experiences.

The Lobby Lounge & Beverage Program Manager leads the evolution of the newly reimagined Lobby Lounge at Oak Bay Beach Hotel. This role activates the space as a true destination experience, delivering a refined Afternoon Tea program, a modern cocktail culture, and a dynamic beverage offering aligned with our luxury positioning.

This leader will create memorable guest experiences while driving revenue growth and developing a high-performing team. The Lobby Lounge is not just a service outlet, it is an experience, a gathering place, and an extension of our luxury positioning.

We are seeking a hospitality leader who thrives on innovation, elevates standards, and is excited to build something exceptional with a team.

Responsibilities:

Leadership & Operations

• Lead daily operations across tea, cocktail, and food service with precision and energy.
• Develop team confidence in storytelling, pairing, and recommendation techniques to drive average check growth and guest engagement.
• Uphold elevated service standards aligned with Oak Bay Beach Hotel’s Vision, Mission, and Core Values.
• Activate the Lounge across dayparts to drive in-house capture and consistent guest traffic.
• Analyze guest feedback and performance metrics to refine the experience.
• Collaborate cross-departmentally to maximize visibility, engagement, and revenue.

Tea Program

• Oversee a premium Afternoon Tea program focused on presentation, consistency, and storytelling.
• Develop seasonal and curated offerings that drive repeat visitation and incremental revenue.
• Lead structured team education in tea knowledge and service etiquette.

Cocktail & Beverage Experience

• Drive a refined yet contemporary cocktail program that balances sophistication with creativity.
• Position beverage offerings as an experience through atmosphere, presentation, and narrative.
• Lead menu rollouts through tastings, testing, and team collaboration to build ownership and excitement.
• Manage beverage inventory, supplier relationships, cost control, and menu engineering.
• Contribute to revenue and margin targets with strong commercial discipline.
• Ensure full compliance with liquor regulations and responsible service standards.

Team Development

• Recruit, mentor, and develop a confident, service-driven front-of-house and bar team.
• Build a culture of continuous learning through tastings, product showcases, interactive training, and structured upselling techniques that enhance both guest experience and revenue performance.
• Provide structured coaching and performance feedback to strengthen retention and growth.
• Foster accountability, professionalism, and warm hospitality.

What You Bring

• Minimum 3 years of food & beverage leadership experience in a premium or luxury setting.
• Proven ability to elevate service standards and build engaged teams.
• Strong cocktail, wine, and spirits knowledge (WSET/ISG an asset).
• Afternoon Tea experience considered an asset.
• Experience managing inventory, cost control, and operational performance.
• Creative, commercially aware, and guest focused.

Our Values

At the Oak Bay Beach Hotel, we believe in Refining Luxury, Engaging Authentically, Inspiring Wellbeing, Demonstrating Creative Resilience, and Championing Responsible Sustainability.

We welcome those who bring creativity, integrity, and warmth to everything they do — elevating both the guest and team experience through genuine connection, thoughtful innovation, and a commitment to caring for our community and environment.

Job Type: Full-time

Pay: $58,000.00-$65,000.00 per year