Admin & HR | Triage Coordinator - FT

About OBVS

OBVS is a registered charitable organization dedicated to building a thriving community by providing programs and services that reduce isolation, enhance quality of life, and support people to live well and safely in their homes and communities. Its work is rooted in social prescribing, relationship-centred practice, and thought leadership. With nearly five decades of experience, the organization brings a strengths-based, holistic approach that bridges health, social, and community systems. Through trusted relationships, ethical practice, and system-level collaboration, OBVS takes an active role in advancing innovative, community-based responses to the social determinants of health.

 

Position Summary

The Triage Coordinator is a full-time administrative and program support role that provides centralized intake, triage, and scheduling support for OBVS and the Greater Victoria Community Connector Program. This role plays a key part in ensuring timely, welcoming, and well-organized access for participants, referrers, and community partners. The Triage Coordinator manages incoming referrals and inquiries, conducts initial intake screening, provides light-touch participant engagement and resource sharing, and coordinates scheduling and administrative systems for the Community Connector Program Director. The role also supports core office operations, contributing to the smooth day-to-day functioning of OBVS. This position does not carry an ongoing participant caseload or conduct in-depth assessments or wellness planning.

 

Hours of Work

·        Full-time, permanent position

·        37.5 hours per week

·        Monday to Friday, 8:30 AM to 4:30 PM with lunch break observed from 12:00 to 1:00 PM

·        Statutory holidays observed

 

Key Responsibilities

Referral Intake & Triage

·        Serve as the primary point of contact for Community Connector referrals and program inquiries

·        Monitor and manage the program phone line and inbox

·        Conduct initial screening to confirm eligibility, clarify needs, and assess urgency

·        Provide light-touch information and resource sharing where appropriate

·        Assign eligible referrals to Community Connectors based on location, capacity, and priority

·        Ensure consent requirements are clearly explained and documented

Participant Engagement & Scheduling

·        Provide brief, phone- or email-based support and program orientation

·        Coordinate scheduling and calendar support for the Community Connector Program Director

·        Maintain accurate referral, waitlist, and appointment records

·        Support smooth information flow between participants, referrers, and staff

Office & Administrative Support

·        Serve as the first point of contact for in-office visitors and general inquiries (excluding Helpline calls)

·        Maintain office supplies, mail, donations, and filing systems

·        Assist with document preparation, correspondence, and internal communications

·        Support meeting logistics and small internal events

Financial & Records Support

·        Prepare bank deposits and assist with petty cash and donation tracking

·        Enter donation data and issue receipts

·        Support accurate administrative record keeping

Team & Organizational Support

·        Apply OBVS policies, procedures, and ethical standards consistently

·        Participate in team meetings, training, and learning opportunities

·        Represent OBVS and the Community Connector program professionally

 

Qualifications & Experience

·        Post-secondary education or equivalent experience in administration, social services, or community-based programs

·        Experience in an administrative, intake, triage, or coordination role

·        Strong organizational and time-management skills

·        Excellent written and verbal communication skills

·        Strong computer skills (databases, calendars, Google Suite and/or Microsoft Office)

·        Sound judgment and ability to prioritize and triage effectively

 

Knowledge, Skills & Attributes

·        Warm, professional, and person-centred communication style.

·        High attention to detail and accuracy.

·        Ability to work independently while functioning as part of a collaborative team.

·        Strong respect for confidentiality, consent, and ethical practice.

·        Cultural humility and commitment to equity, inclusion, and accessibility.

·        Comfort working within structured processes while responding flexibly to individual needs.

 

Compensation & Benefits

·        Salary: $55,000 per year

·        10% in lieu of pension (after 3-month probation)

·        Extended health and dental benefits (after probation)

·        3 weeks paid vacation annually

·        Paid sick time and essential medical appointment allotments

·        Modest professional development funding and associated travel costs

 

Additional Requirements

Successful Criminal Record Check in accordance with OBVS policy.

 

Our Commitment

OBVS is committed to fostering a respectful, inclusive, and supportive workplace. We welcome applications from individuals who reflect the diversity of the communities we serve and who share our commitment to dignity, equity, and community connection.

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Requirements added by the job poster

• Accept a background check

• Working in an onsite setting