Admin & HR | Programs Assistant - FT

The Department of Educational Psychology & Leadership Studies (EPLS) is part of the Faculty of Education at the University of Victoria (UVic). It offers undergraduate and graduate academic programs, professional certificates and continuous learning opportunities designed for learners, educators, leaders and organizational professionals. 

Working closely with Academic Advisors, the Faculty of Graduate Studies, the Registrar Office and other campus units, the Programs Assistant provides administrative support to the department’s undergraduate and graduate programs. The position provides key administrative support in a wide variety of academic tasks related to student recruitment, admissions, registration, program completion, awards processes, and other department initiatives as needed. 

The Programs Assistant is the first point of contact and provides accurate information, advice and guidance regarding University and Department policies and procedures to students, staff, faculty and instructors. This staff member contributes to an excellent working environment by being welcoming, knowledgeable, socially and culturally sensitive, and by maintaining privacy and confidentiality.

Experience:
This position requires a combination of education, training, and experience equivalent to three (3) years working within a post-secondary environment or within an organization.

Knowledge/Skills/Abilities: (some examples are included below)

• Ability to work independently and as a team member in a professional and conscientious manner.
• Demonstrated commitment to valuing the principles of Truth and Reconciliation, Equity,
• Diversity and Inclusion (EDI) and contributing to an inclusive working and learning environment.
• Strong organizational and administrative skills including extensive experience with word processing, database, and spreadsheet applications.
• Experience in maintaining confidential and sensitive information.
• Ability to interpret policies and procedures.
• Ability to communicate effectively with individuals from diverse backgrounds and tailor communication style for different audiences.
• Ability to prioritize responsibilities with a multi-faceted workload and provide accurate results with minimum supervision; demonstrated ability to effectively manage large volumes of work and meet tight deadlines in a work environment that experiences frequent interruptions.
• Demonstrated organizational, analytical, and problem-solving skills.
• Ability to handle difficult interactions with tact and diplomacy; exercise independence, initiative, and good judgement.
• Good organizational skills including attention to detail and time management.
• Proficiency with computer applications (i.e. MS-Office Suite), and experience interacting with online systems.

Specialized Knowledge/Education:
Secondary school graduation or equivalent.