Management | Senior Hospitality Manager - FT

At Berwick, we're not just in the business of senior living—we're creating true, vibrant communities where people connect, thrive, and pursue their interests.

We’re powered by people.

Every one of our communities is designed for the people who live and work within it. We believe that every age holds opportunities for discovery, adventure and connection and that it’s our responsibility to empower those around us—Berwick residents and team members—to embrace their fullest, most meaningful life.

Everything we do is motivated by a desire to make a significant difference in people’s lives. Our team members are compassionate, forward-thinking and hard-working. We’re not afraid to take risks or have fun. Working with Berwick’s residents is immensely rewarding and interesting, and those who thrive here bring curiosity and appreciation to their interactions with residents and their fellow team members alike.

Sound like you? Read on below for more information.

We are announcing a unique and exciting opportunity for the right candidate to serve as Senior Hospitality Manager at Berwick House with Berwick Retirement Communities.

High Value Benefits:

• An excellent salary, commensurate with experience.
• 100% employer paid benefits package with comprehensive dental, vision, extended medical benefits.
• Group RRSP plan with employer match.
• Education and career development.
• Employee assistance program.
• Complimentary onsite gym use.
• Vacation starts at 3 weeks.

The Berwick Perks:

• Meaningful work: Build genuine connections and positively impact seniors’ lives.
• Supportive, diverse team: We encourage your ideas and value your feedback, A place where you have time each shift to truly get to know the residents
• Enjoy daily, a delicious complimentary chef prepared meal and beverages while you work

About the Role:

The Senior Hospitality Manager oversees food services at Berwick, ensuring high-quality, safe, and enjoyable dining experiences for residents. This role involves strategic planning, operational management, compliance with health and safety regulations, and maintaining a warm, caring environment for residents.

• Full-time, Sunday - Thursday, 8:00am - 4:00pm (37.5 hours weekly).
• Must be flexible in hours of work to meet operational requirements.
• On-call duties as required.
• Full and comprehensive benefits package.
• RRSP matching.
• Vacation starting at 3 weeks.
• Compensation commensurate with experience ($70,000 - $75,000).

The successful candidate will lead all dining and hospitality services, ensuring an exceptional resident experience through hands-on leadership, clear communication, and a visible presence during meal services, special events, and daily operations.

Working closely with the Executive Chef, the Senior Hospitality Manager develops and implements seasonal menus that reflect resident preferences, maintains high standards of food quality and presentation, and manages food service budgets. They also organize themed meals, special events, and community functions that engage residents and enhance the overall dining experience.

In collaboration with the Active Living team, the manager coordinates catering and hospitality services, ensuring all operations align with resident preferences, programming, and safety standards.

This position requires strong leadership, staff development, and the ability to address resident feedback effectively, while maintaining compliance with health and safety regulations and fostering a warm, welcoming, and service-oriented environment for all residents.

Knowledge, Skills, & Abilities:

• Advanced Food Service Training (AFST) required or must be completed within 90 days of hire.
• Standard First Aid and CPR-C certification.
• Serving It Right and Food Safe certification.
• Minimum of five years’ hospitality management experience, including team leadership in a related field.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Excellent verbal and written communication skills, with the ability to provide clear direction and guidance.
• Strong interpersonal skills, demonstrating judgment, patience, respect, and professionalism.
• Experience coaching, mentoring, and developing staff to achieve high performance and engagement.
• Ability to organize tasks, meet deadlines, maintain confidentiality, and represent the organization with a friendly, professional demeanor.
• Experience planning or supporting dining services, special events, or resident engagement programs.
• Ability to manage operational responsibilities, including schedules, budgets, and service standards.
• Flexible, adaptable, and skilled at motivating and developing a collaborative team.
• Commitment to delivering the highest quality retirement lifestyle, providing exceptional daily service in independent suites, and upholding Berwick’s corporate mission and spirit of hospitality.
• Committed to continuous quality improvement and maintaining high standards of service.

Note: At Berwick we understand the importance of immunization to protect our residents, team members and visitors from COVID-19. As such, a prerequisite of employment is that all new hires are vaccinated as approved by Health Canada. A current TB test and criminal record check are also required pursuant to the Criminal Records Review Act for working with vulnerable adults.