Customer Service | Service Department Support Team Member - FT

We’re excited to announce that HCK is expanding our team! We currently have several positions open and are looking for motivated individuals to join us as we continue to grow.

OUR TEAM
At Harbour City Kitchens we proudly cultivate an environment that is built on integrity, reliability, responsiveness, and innovation so that each of our team members can flourish. This means that we are dedicated to building a diverse workforce, where employees feel a sense of belonging, and are valued for their contributions and perspectives.

OUR COMPANY
Family-owned and operated, we’ve been one of Vancouver Island’s leading cabinetry manufacturers for over 35 years. From our breathtaking showroom and in-house expert design team to our cutting edge robotics - we offer our customers an incredible full-service experience and deliver remarkable quality kitchen cabinetry that satisfies and delights.

JOB OVERVIEW
Harbour City Kitchens is seeking a Service Department Support Team Member to join our dynamic team. In this role, you will be responsible for managing service orders, coordinating schedules, and ensuring the timely and effective deployment of service installers to meet client needs. You will play a key role in maintaining Harbour City Kitchens' commitment to exceptional customer service and upholding our vision, mission, and values.

KEY ACCOUNTABILITIES

Customer Service

• • Manage the Service Installer calendar, scheduling daily appointments to maximize efficiency.

• Confirm, verify, and adjust service appointments as required to meet internal and external needs.

• Build positive and collaborative relationships with clients, builders, and other stakeholders.

• Ensure access and site readiness by maintaining regular communication with clients and builders.

• Prepare service orders based on installer jobsite reports, salesperson notes, and client/builder requests.

• Collaborate with the shop to ensure all necessary parts are available when required.

• Update the ERP system with all daily activities to maintain accurate records.

• Deliver service parts to job sites to facilitate job completion.

• Pick up parts for modifications and return them to the shop as needed.

• Work closely with other team members to ensure the department’s overall success.

Join our team and gain practical experience in a dynamic manufacturing environment. As a Kitchen Cabinet Manufacturing Receptionist, you will contribute to our continuous effort to improve our manufacturing processes, learn from industry professionals, and make a meaningful impact on our operations.

QUALIFICATION NICE TO HAVE

• Must have a valid class 5 drivers license and a clean driving abstract
• Proven experience as a Service Coordinator or in a similar role.
• Strong customer service skills with a pleasant and engaging phone manner.
• Exceptional communication and interpersonal skills.
• Team-oriented mindset with the ability to collaborate effectively.
• Excellent time management and organizational skills with high attention to detail.
• A proactive problem solver who can think quickly under pressure.
• Comfortable working with computer systems and technology.

COMPENSATION
- Full medical with 80% coverage for dental
- RRSP/DPSP matching program through Manulife
- Beautiful and comfy working environment
- Tons of opportunities for growth and development
- Gourmet coffee and tea bar
- Monthly free lunches
- Team events including summer BBQs and Holiday parties

HOW TO APPLY
Please email us a cover letter and resume

- Emails only
- No phone calls or drop-ins

We will carefully consider your application during the initial screening and will contact you if you are selected to continue in the recruitment process. Thank you for your desire to join our team. We look forward to hearing from you!

Our core values are Integrity, Reliability, Responsiveness, and Innovation

Job Types: Full-time, Permanent

Pay: $24.00-$26.00 per hour

Expected hours: 40 per week