Hospitality | Reservations Coordinator - FT

Company Overview

The Parkside Hotel & Spa is a modern oasis in downtown Victoria, dedicated to offering authentic experiences to travelers. Our vibrant team thrives in a creative and energetic environment, embodying the spirit of hospitality, sustainability and inclusiveness.

Reservations Coordinator

The Parkside Hotel & Spa

About Us

At The Parkside Hotel & Spa, we are committed to delivering exceptional guest experiences through personalized service, sustainability, and a strong sense of community. As part of the Beyond Green collection, we take pride in our environmentally responsible practices while creating memorable stays for every guest.

Position Overview

The Reservations Coordinator plays a key role in elevating and organizing the daily operations of the reservations team. This position ensures accuracy, efficiency, and exceptional service standards to maximize occupancy and revenue. Acting as a communication hub for front office, sales department and housekeeping, this role helps create a seamless pre-arrival experience that sets the tone for every guest stay.

Key Responsibilities

• Oversee daily reservation operations, ensuring accuracy and completion of all shift tasks
• Support and guide Reservations Agents, including training and onboarding
• Manage and respond to reservation inquiries via phone, email, and third-party platforms
• Create, modify, and maintain reservations within the property management system (PMS)
• Coordinate group bookings, rooming lists, and small group/wedding inquiries
• Maintain strong communication with internal departments to ensure smooth guest experiences
• Handle guest concerns professionally and escalate when necessary

Job Requirements

• Previous experience in hotel reservations or guest services
• Strong communication skills with excellent attention to detail and multitasking ability
• Proficiency in computer systems (PMS experience and Microsoft Office)

Pay: From $23.34 per hour

Expected hours: 37.5 per week

Benefits:

• Dental care
• On-site gym
• On-site parking
• Paid time off
• Wellness program

Application question(s):

• Do you have Opera Cloud experience?
• Do you have reservations experience?

Location:

• Victoria, BC V8V 5B1 (required)