Sales & Retail | Sales Coordinator - FT

Tecnet - Delivering Best-in-Class IT Solutions Since 1974

About Us

Tecnet is Canada’s longest‑standing IT services provider, offering a wide range of solutions across hardware, software, networking, and both physical and cyber security. With major hubs in Victoria and Vancouver, and over 35 Authorized Service Centres (ASC) across British Columbia, we are committed to supporting organizations in both urban and rural communities with reliable, high‑quality IT services.

Learn more about us at www.tecnet.ca.

Role Overview

The Sales Coordinator (Inside Sales) plays a critical role in supporting Tecnet’s sales team by coordinating administrative and operational activities across the full sales cycle. This role ensures accuracy, efficiency, and a consistent customer experience by preparing quotes, processing orders, coordinating shipping and vendor details, and supporting returns, credits, and renewals.

The Sales Coordinator manages the sales inbox and ticket queues, triages inbound requests, maintains accurate CRM data, and provides timely follow‑ups on quotes and orders. This role is ideal for a detail‑oriented, customer‑focused professional who thrives in a fast‑paced environment and enjoys working collaboratively with sales, vendors, and internal teams.

Why Work with Us?

• Legacy of Excellence: Be part of a company with over 50 years of experience and a trusted reputation in the IT services industry.
• Career Development: We support your professional growth through training, vendor certifications, and ongoing skill development.
• Exposure to the IT Industry: Gain hands‑on experience working with leading vendors, products, and licensing models across many industries.
• Supportive Culture: Join a collaborative team that values communication, accountability, and continuous improvement.
• Work‑Life Balance: Enjoy steady hours, a structured schedule, and a supportive office‑based environment.

Schedule

This is a full-time permanent position with 8-hour shifts from Monday – Friday for a total of 40 hrs weekly.

What we Offer

Competitive Salary:

• $50,000.00 per year.

High Value Benefits:

• Extended Health Care
• Dental & Vision Care
• Paid Time Off
• On-Site Parking

Eligibility for benefits begins following three months of employment.

What You Bring

Sales Operations & Coordination

• Create, revise, and track sales quotes, ensuring accuracy and timely follow‑up
• Collaborate with Account Managers and vendors on pricing, availability, margin calculations, and deal registrations
• Process purchase orders and sales orders, ensuring all required details are entered accurately
• Coordinate backorders, lead times, shipment changes, and communicate updates to customers and internal teams
• Support renewals and subscription workflows by tracking renewal dates and preparing required documentation

CRM, Ticket & Documentation Management

• Maintain accurate and up‑to‑date records in Tecnet’s CRM and ticketing systems
• Triage inbound requests through the sales inbox and ticket queues
• Track and manage requests related to quotes, orders, returns, and credits through to closure
• Ensure all sales activities, communications, and handoffs are thoroughly documented

Customer, Vendor & Internal Collaboration

• Provide professional and responsive customer service via email and phone
• Build effective working relationships with vendors, Account Managers, and internal operations teams
• Manage vendor portals for deal registrations, order status, returns, and credits
• Escalate non‑routine or relationship‑based matters to the Account Manager as appropriate

Process Improvement & Development

• Maintain templates, checklists, and standard operating procedures (SOPs)
• Identify recurring issues or bottlenecks and suggest process improvements
• Participate in onboarding, internal training, and vendor‑led sessions
• Build product, vendor, and licensing knowledge to support efficient and accurate sales execution

What You Bring

• Post‑secondary education in business, technology, or equivalent practical experience
• 1+ year of experience in a sales coordination, sales administration, or inside sales role
• Strong written and verbal communication skills with a customer‑service mindset
• High attention to detail and accuracy in quotes, orders, and documentation
• Strong organizational and time‑management skills in a fast‑paced environment
• Proficiency with Microsoft Office (Outlook, Excel, Word)
• Experience working with CRM systems and maintaining accurate sales records
• Ability to work independently while collaborating effectively with cross‑functional teams
• Positive attitude, strong work ethic, and willingness to learn and grow

Thanks for applying! While we appreciate every application, only shortlisted candidates will be contacted for an interview.