Management | Account Manager - FT

Job Title: Account Manager
Location: Victoria, BC
Job Type: Full-Time

About Us:
Bee-Clean Building Maintenance is a leader in providing exemplary janitorial services across Canada. With a commitment to excellence, we prioritize safety, quality, and client satisfaction. We are currently seeking a dynamic and strategic Account Manager to oversee janitorial operations across a designated region. This position is critical to ensuring the delivery of high-quality cleaning services and building strong client relationships.

Position Summary:
The Account Manager plays a key leadership role in managing employees to ensure seamless operations, adherence to safety and quality standards, and client satisfaction. This position requires an individual who can strategically handle operational challenges, mentor teams, and enhance service delivery.

Key Responsibilities:

Operational Oversight:

• Oversee janitorial operations within an assigned geographical area, ensuring alignment with company policies and client expectations.
• Implement strategies to drive profitability and operational efficiency.
• Conduct regular site inspections to verify quality, safety compliance, and operational effectiveness.
• Proactively address operational challenges, deploying innovative solutions within the janitorial field.

Client and Stakeholder Management:

• Foster strong client relationships, promptly addressing complaints and implementing service improvements.
• Manage administrative tasks such as client communication, document control, and report submission.

Team Management:

• Mentor and manage a team of Managers, Supervisors, Lead Hands, frontline personnel, fostering a culture of customer focus and excellence.
• Collaborate with Human Resources to recruit, train, and develop team members.
• Address workforce challenges in unionized locations as necessary, in collaboration with Human Resources.

Safety and Compliance:

• Partner with the Health, Safety, and Environment team to ensure compliance with company and regulatory health, safety, and environmental standards.
• Administer safety programs and ensure all sites uphold stringent safety measures.

Qualifications:

• Proven experience in a managerial role, preferably in facilities or janitorial operations.
• Strong leadership skills with a track record of building and leading high-performing teams.
• Excellent communication and client management skills.
• Knowledge of safety, health, and environmental regulations.
• Ability to work flexible hours, including occasional evenings, nights, and weekends.
• Willingness to travel across the assigned region for site inspections and client meetings.

Working Conditions:

• Office and field environments, requiring flexibility and mobility.
• Occasional travel to client sites, branch offices, and subcontractor locations.

Why Join Bee-Clean?

• Be part of a respected company known for its commitment to quality and client satisfaction.
• Opportunities for professional growth and advancement.
• Supportive team culture dedicated to excellence in service delivery.

How to Apply:
Interested candidates are encouraged to apply with their resume and a cover letter outlining their relevant experience and qualifications. We look forward to welcoming a committed Account Manager to our team.

Bee-Clean Building Maintenance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.