Sales & Retail | Exhibitor Services and Account Coordinator - FT

Global Convention Services is seeking a client focused self-starter to join our team as an Exhibitor Services and Account Coordinator in Victoria, British Columbia.

The Company

Global Convention Services has evolved into one of Canada's largest full-service trade show and special event contractors since its founding over thirty years ago.

Proudly offering the highest quality service to our clients for the best value. Global provides a full range of event services including account management, advanced warehousing, custom signage, electrical distribution, event setup, floor plan production, material handling, exhibitor services, and more. Our events consist of regional, national, and international trade shows, sporting events, and conferences.

Every event is different, which means every day brings new and exciting tasks and challenges.

About the Role

The Exhibitor Services and Account Coordinator will be an integral part of our Victoria operations. This role will be responsible for the Account Management for a limited portfolio of events. They will also be responsible for executing Exhibitor Services functions and work closely with our team of Account and Operations managers to provide exceptional support to clients and exhibitors, acting as the main onsite point of contact for sales, material handling and customer service needs.

Ideal Candidate

The ideal candidate is a client-focused professional with strong organizational skills and the ability to manage event details from start to finish. You thrive under pressure, build lasting relationships, and are comfortable communicating with clients and exhibitors on-site. Tech-savvy and adaptable, you’re skilled at managing priorities, upselling services, and collaborating with cross-functional teams to deliver seamless event experiences.

Responsibilities

• End to End Account Management of a designated portfolio of events
• Build and maintain long lasting trust-based relationships with clients
• Negotiate contracts and prepare quotes
• Revenue management and reporting
• Monitor the implementation and proper execution of event operations with support from the Operations Team
• Obtain and confirm event related details with clients. Organize and disseminate information to the event manager and operations team through e-mail, and job orders/Convention Suite in a professional and timely manner
• Coordinate clients’ needs with other suppliers to supply rental items, audio visual equipment, décor & themed items, and other needs as identified
• Prepare for all events that require exhibitor services by ensuring all necessary items are ready prior to arriving onsite at an event. This includes ensuring your equipment is charged, printing off all necessary documentation, and ensuring the documentation is accurate and up to date.
• Develop a thorough understanding of the material handling process, and be the go-to for any onsite material handling questions from exhibitors, coworkers, show organizers, and facility managers
• Accountable for all exhibitor freight (materials) entering and exiting the event facility
• Manage onsite exhibitor services, including manning the exhibitor services desk, facilitating onsite sales, and providing high level customer service to all exhibitors
• Liaise directly with 30-300+ exhibitors on show site, initiating contact with them and ensuring they understand the move-in and move-out process including material handling
• Work with the installation team to ensure exhibitors materials and services are delivered in a timely manner
• Ensure all paperwork is organized and all accounting procedures have been followed in a timely manner upon show close
• Promptly respond to all client inquiries and provide immediate attention to their needs
• Maximize revenues through effective upselling

Requirements

• Minimum 2-3 years of relevant experience in customer-facing roles, previous customer service experience working directly to solve customer concerns is considered an asset
• Ability to work and thrive in a team environment
• Skilled Multitasker who can manage multiple priorities at once
• Organized with effective time management skills
• Ability to function and maintain a professional attitude under tight deadlines and long work hours
• Excellent oral communication with a high degree of comfort introducing yourself to clients and exhibitors
• Ability to lead small teams
• Strong technological skills, including experience using POS (point-of-sale) systems and Microsoft Office suite
• Experience with NetSuite considered an asset
• Must have access to a reliable vehicle
• Must be able to work flexible hours, including evenings and weekends, and be available for travel as required

Job Type: Full-time

Pay: From $29.50 per hour

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Mileage reimbursement
• On-site parking
• Paid time off
• Vision care

Ability to commute/relocate:

• Victoria, BC V9A 3H3: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 2 years (preferred)

Work Location: In person