Case Manager | FT

Neil Squire Society is a Canadian national not-for-profit organization that empowers Canadians 
with disabilities through the use of computer-based assistive technologies, research and 
development, and various employment programs. Headquartered in Burnaby, BC, the Neil 
Squire Society is presently hiring for its employment program and seeking a Case Manager. 
Under the direction of the National Program Manager, the Case Manager is responsible for 
conducting intake assessments, providing one-to-one employment counselling sessions, 
developing action plans with program participants, liaising with employers and marketing 
participants for job development. A key role for the Case Manager is to facilitate one-to-one 
appointments and small group sessions, if appropriate, on employment topics pertaining to 
Career & Personal Development, Wellness for Work and Job Development. 

Topics include, but are not limited to:
▪ Career Assessment tools 
▪ Labour market research 
▪ Transferable Skills Analysis 
▪ Disability Disclosure 
▪ Entrepreneurial Skills
▪ Resumes & cover letter writing
▪ Job search techniques 
▪ Networking 
▪ Informational Interviewing
▪ Interviewing
▪ Maintaining employment

Duties and Responsibilities:
• Respond to phone calls and emails from individuals and service providers seeking 
information on the program
• Screen clients for eligibility/suitability for program
• Conduct intake assessments and initial needs determination with clients
• Conduct one-on-one employment counselling sessions using various assessment tools
• Develop realistic and appropriate action plans for participants, review and revise action 
plans as required
• Manage all aspects of clients’ action plans and refer clients to other services as 
appropriate
• Keep in close contact with every client. Ensure client progress is always up to date in 
program database
• Collect required documents and assignments from clients throughout the program. 
Ensure client file content is in place for audit purposes
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• Prepare participants for employment marketing (resumes, cover letters, interview prep, 
etc.); provide job search assistance and marketing support 
• Identify appropriate job leads and assist clients to access the hidden job market; support 
transition into employment; liaise with employers in order to generate employment leads
• Market wage subsidy and non-wage subsidy employer services
• Negotiate and prepare wage subsidy agreements, prepare employer documents and 
other required documents as needed
• Provide ongoing follow-up support to clients and employers, as needed
• Enter program notes and job development activities into the appropriate database; 
maintain up-to-date employer and client databases
• Prepare detailed monthly and quarterly reporting on client progress in accordance with 
program procedures for submission to funders 
• Ensure all statistics, case notes, reports, consents and other information pertaining to 
client documentation are completed on time and maintained in adherence to policies and 
procedures
• Meet and network with various service providers to promote the program, increase 
recruitment and develop a network of resources for supported referrals 
• Facilitate and maintain positive relationships with community partners and organizations
• Attend local tradeshows/conferences, networking opportunities and other community 
events
• Respond to queries from the Assistive Technology Services program and refer selfreferrals to the provincial government online employment services portal. Refer complex 
cases to the Burnaby office for follow-up
• Other additional duties will be assigned as needed
Education, Training, Experience and Other Requirements:
• Relevant Bachelor’s Degree, Diploma in Social Sciences or a related field and/or CDP 
Certificate, or an equivalent combination of education, training and experience is an asset
• Previous experience working in employment programs and/or working with people with 
disabilities and other barriers to employment is an asset
• Be comfortable facilitating both large and small groups on a variety of topics, preparing 
participants for transition into the labour market 
• Willing to undergo a Criminal Record Check is a requirement
• Ability to work with clients with disabilities utilizing a results-oriented focus, combined 
with patience
• Demonstrated ability to creatively solve problems and overcome challenges associated 
with working with multi-barriered clients
• Adaptive to ongoing change, flexible, creative and able to deal effectively with transition
• Knowledge of various assessment tools and community resources
• Strong administration, computer and technical skills, including MS Office
• Ability to attend events and visit employers and service providers onsite for networking 
and marketing
• Excellent verbal and written communication skills 
• Demonstrated ability to meet deadlines and work under pressure
• Must adhere to project outcomes, objectives and policies of the organization to ensure 
success