Posted: Jul 21, 2026
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Parking Ambassador

City of Victoria - Victoria, BC
Salary: $33.59 - $33.59 Hourly
Application Deadline: Jul 28, 2026

Are you passionate about delivering exceptional customer service and working effectively within a team environment? Parking Services is seeking dynamic team members to join our Parking Ambassador team in an auxiliary, (on-call) role. 

 

Work is offered on an as-needed basis. Shifts are available 7 days per week, mainly on evenings and weekends, and vary between 8:00 a.m. and 10:30 p.m., depending on operational requirements.

 

Auxiliary status employees will be paid an additional 15% in lieu of vacation, holiday, sick leave beyond the statutory requirement, and other benefits, per the CUPE Local 50 Collective Agreement.

 

POSITION FUNCTION

Provide proactive customer service and education on-street via foot, scooter or vehicle and enforce parking bylaws and regulations to ensure access and availability of on-street parking. 

 

KEY DUTIES

  • Positively represent the City of Victoria as an ambassador to downtown visitors and motorists
  • Provide proactive customer service that supports members of the public, the City’s tourism and overall customer experience in ways that include providing directions or information about City services.
  • Issue warnings and/or enforce parking regulations in a manner consistent with the City’s customer service focus through education or by issuing tickets when the member of public is unavailable to educate.
  • Monitor pay parking spaces, parking meters, loading zones, limited time zones, short-term parking spaces on City Parkades, tow routes, passenger zones and residential parking based on complaints.
  • Collect evidence of ticket infractions when issuing a ticket such as through taking relevant notes and photographs.
  • Provide exceptional customer service when answering questions on topics ranging from parking policies to general inquiries in a professional manner.
  • Address public complaints regarding illegally parked vehicles, educate public on how to use parking equipment and technology and offer alternative options for parking.
  • Answer and respond to parking services phone inquiries regarding parking issues and concerns as required and in a courteous and timely manner.
  • Identify, take photos within the community and communicate any issues to supervisor via handheld device such as identifying full garbage cans, vandalism or street cleaning issues.
  • Report mechanical and maintenance requirements to supervisor as required.
  • Relay information requested from various Departments to supervisor as required.
  • Identify when a situation requires Bylaw and/or Police response, understand the importance of not engaging public when situations are escalating, and report escalating issues/interactions with public to supervisor.

 

Perform related duties where qualified.

 

INDEPENDENCE

  • Work is assigned by supervisor and reviewed upon completion.
  • Problems are referred to supervisor.

 

WORKING CONDITIONS

Physical Effort:

  • Walk approximately 15 to 20 km per day OR ride scooter 50 to 100km per day OR drive a vehicle (continuous)
  • Use handheld device (often)

Mental Effort:

  • Deal with conflicts, negative comments and emotionally charged situations. (occasional)

Visual/Auditory Effort:

  • Normal

Work Environment:

  • Exposure to verbally abusive members of the public (occasional)
  • Work outside in all weather conditions (continuous)
  • Work in close proximity to moving traffic (often)
  • Exposure to odours from vehicles and recreational smoking products (occasional)
  • Exposure to traffic related noise (frequent)

 

KEY SKILLS AND ABILITIES

  • Knowledge and understanding of Victoria geography and neighbourhoods, the needs of downtown businesses and the importance of safe and effective parking services.
  • Respond proactively to customers and customer complaints and respond in accordance with the Parking Ambassador customer service focus.
  • Strong communication and customer service skills.
  • Understand and apply City Bylaws.
  • Working level operation of current City of Victoria word processing and related specialty software.
  • Ability to apply sound judgment and recognize when an issue needs to be escalated.
  • Ability to maintain accurate records.
  • Ability to multi-task with a positive, outgoing attitude.
  • Work safely.

 

QUALIFICATIONS

Formal Education, Training and Occupational Certification:

  • Grade 10.
  • Customer service training (30 hours)
  • Current and valid Class 5 B.C. Driver's Licence

Experience:

  • Not required or an equivalent combination of education and experience.