Donor Operations & Stewardship Coordinator

Summary

Reporting to the Controller, the Donor Operations & Stewardship Coordinator is responsible for the hands-on administration and coordination of donor and fundraising operations, including gift processing, donor database administration, donor stewardship activities, reporting, analytics, and related financial reconciliations. The role directly performs the day-to-day operational activities that ensure the accuracy, integrity, and effective use of donor and fundraising information in support of excellent donor service, effective fundraising, financial accountability, regulatory compliance, and organizational decision-making.

The Donor Operations & Stewardship Coordinator serves as a key operational resource supporting the organization's fundraising, finance, and stewardship activities. Working independently and as an individual contributor, the position is responsible for maintaining donor records, processing donations, administering fundraising systems and databases, coordinating stewardship activities, preparing reports and analyses, and supporting financial reconciliation processes.

The role is expected to take ownership of assigned responsibilities, manage priorities independently, and ensure work is completed accurately and on time with limited supervision. The position identifies issues, inefficiencies, and opportunities for improvement; develops practical and realistic solutions; and brings recommendations forward to the Controller and appropriate team members. Consistently exercising sound judgment, attention to detail, and a commitment to service excellence, the role helps ensure that donors receive a positive and professional experience while supporting the effective stewardship of donor resources

Mercy Ships follows the model of Jesus and seeks to love and serve those in need, be people of integrity, and be people of excellence in all that we say and do. Mercy Ships Canada supports surgical and medical training projects that align with the global organization’s core values and goals. We also support our Canadian volunteers who donate their time and talents to the organization’s international work.

The role is for a  1-year term position.